M3 Showroom 20

Customer Service

Customer Service

We are looking for an experienced Customer Service team member with responsibility for managing project orders through manufacturing cycle and shipping - interfacing with customers, suppliers, staff, salespeople and management.


  • Minimum 3-5 years customer service/order entry experience at an office furniture dealership.

Skills & Experience

  • Maintain working knowledge of manufacturers and their procedures and policies, programs and procedures
  • Proficiency in computer skills
  • Able to work within the operating system (ECI/DDMS) in place at M3 to enter customer orders, invoice customers and process purchase orders to manufacturers
  • Excellent communication skills in working with staff, salespeople, manufacturers, outsourcing firms and management
  • Responsible for answering incoming phone calls
  • Ability to work in stressful situations and maintain calm manner
  • Receive, interpret, distribute and respond to correspondence from manufacturers, installer, and other outside sources on a daily basis
  • Manage manufacturer warranty issues
  • Prepare customer invoices
  • Review shipping & receiving reports
  • Maintain finish and fabric sample library
  • Maintain customer, vendor & G/L databases
  • Evidence of discretion in maintaining confidentiality
  • Maintain high quality and responsive standards to customer needs and assists sales, design, service people and management with customers as required
  • Show a collaborative spirit in work that enhances both internal and external contacts

Benefits & Compensation

  • Salary commensurate with experience
  • Healthcare insurance available
  • Aflac Supplemental insurance
  • Paid company holidays, personal days, sick leave, and other time off from work
  • Generous Employee referral incentive
  • Annual bonus program
  • Professional development reimbursement
  • Company sponsored events (team building events)
  • Dog friendly environment

Send Us Your Resume

We are always looking for incredible people to join our team.

Apply Today