M3 Showroom 21

Warranty & Ongoing Service

We're committed to your satisfaction. Long-term customer loyalty is our goal.

After installation, our team ensures everything works flawlessly and meets your needs — even if those needs change. We partner with the highest quality vendors to ensure long-term satisfaction with our products.

Warranty, Repair & Maintenance Services

Our Service Operations team specializes in maintaining all brands of open plan systems and office furniture. If the furniture is still under warranty, we'll make the repair and manage the warranty process for you. We offer a proactive Product Maintenance Plan for regularly scheduled inspection, cleaning, stain-prevention, and more. We'll handle modifications, refurbishment, paint touch-ups, wood refinishing, and reupholstery — often on site. And our Herman Miller products are known for their outstanding 12-year, 24 hour, 365 day warranty.

While the installation may be complete, our installation service isn’t. We can train your people to use the product, follow up to assure you’re satisfied, and make any necessary changes. From start to finish, you can count on our delivery and installation services

Customer Success Programs

Ongoing Service and Warranty - Our promise of a long-term relationship, ensuring customers get the most out of their investment with minimal interruption. We will provide you with exact details of the warranties on your products. The Herman Miller 12-year, three-shift warranty covers everything including parts and labor. We understand the warranties on your products and will work with our manufacturers to quickly resolve issues.

Warranty Hotline - For service or warranty work we are a call or email away with a response time of less than 24 hours. Speak to us directly by calling (626) 441-0300 or email us at info@m3office.com

Customer Surveys - We appreciate our customers and value their feedback. We read every survey and respond to any and all needs that arise.

Certified Technicians - Our professional service technicians are Herman Miller certified and have a minimum of 12 years’ experience. They are equipped to make most furniture repairs on site.

“We are very happy with the Herman Miller office furniture recommended to us which is a fantastic choice, and the professional service provided by M3.”
Hong Kong Trade Development Council Corporate Client

Need Maintenance & Support Services?

Our dedicated team of support staff is right here when you need them.

Submit a Service Request